Privacy Policy

1. Introduction

Sectavoice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice assistant platform for medical clinics.

2. HIPAA Compliance

We understand the sensitive nature of healthcare information. While Sectavoice provides tools for medical clinics, we are committed to maintaining HIPAA compliance standards:

• All patient data is encrypted in transit and at rest
• Access controls and audit logs are maintained
• Business Associate Agreements (BAA) are available upon request
• Regular security assessments and updates are performed

3. Information We Collect

3.1 Account Information

• Name, email address, and contact information
• Clinic name and business details
• Payment and billing information

3.2 Usage Data

• Call logs and transcripts
• SMS message records
• Voice assistant configuration and preferences
• Analytics and performance metrics

3.3 Technical Data

• IP addresses and device information
• Browser type and version
• Usage patterns and timestamps

4. How We Use Your Information

• To provide and maintain our voice assistant services
• To process payments and manage subscriptions
• To improve our AI models and service quality
• To send important updates and notifications
• To comply with legal obligations
• To detect and prevent fraud or abuse

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in operations (payment processing, cloud hosting, AI services)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

6. Data Security

We implement industry-standard security measures including encryption, access controls, regular security audits, and secure data centers. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call logs and transcripts are retained for 90 days unless otherwise required by law or your subscription plan.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent where applicable

9. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and maintain session security. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: